Frequently Asked Questions
Everything you need to know about your GolfRoots experience.
How do you ensure the quality of your pre-owned golf clubs?
Every club undergoes a rigorous 12-point inspection process by our certified technicians to verify authenticity, structural integrity, and condition grading before being listed.
What is your shipping policy for oversized golf bags and sets?
We offer flat-rate ground shipping on all orders, with specialized protective packaging for bags and full sets. Orders typically ship within 1-2 business days.
Can I return a club if it doesn't fit my swing?
Yes, we offer a 30-day playability guarantee. If you are not satisfied with your purchase, you can return it for a full refund or exchange it for a different model.
Do you offer trade-in credit for my old equipment?
Absolutely. You can use our online valuation tool to receive an instant quote. Once we receive and verify your clubs, credit is applied directly to your GolfRoots account.
Which payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. We also offer flexible financing options through Affirm for high-ticket equipment purchases.
Are the headcovers and adjustment tools included?
Unless otherwise stated in the product description, pre-owned woods and hybrids include a generic or original headcover, while adjustment wrenches are sold separately.